Can I change my deposit limit after it has been set?

Reducing a limit takes effect immediately. Increasing a limit, however, requires a waiting period (typically 7 days) to prevent impulsive decisions.

Can I open a new account while self-exclusion is active?

No. While self-exclusion is active, the same individual cannot open a new account. Our system automatically detects and blocks any registration attempts.

Will my account be reactivated automatically after the cooling-off period ends?

Yes, your account is reactivated automatically once the cooling-off period ends. However, for self-exclusion, you will need to actively submit a request after the period expires and go through a waiting period before regaining access.

Can I get help if a family member is struggling?

Yes. If a family member is struggling with gaming addiction, contact us at support@1xbest.onl. We will handle your concern confidentially and provide guidance and support. The relevant account can be investigated if necessary.

Will using responsible gaming tools affect my bonuses?

No. Using protection tools has no impact on your eligibility for bonuses or rewards. We want you to play safely and still enjoy everything on offer.

1xbest | Responsible Gaming – Play Smart and Stay in Control

1. What Is Responsible Gaming

Responsible gaming isn't just about following rules — it's a mindset. Betting and gaming are enjoyable when they stay as entertainment. Problems start when they spiral out of control.

Responsible gaming at 1xbest means knowing how much you play, how much you spend, and when to stop. We want you to enjoy the experience long-term — without pressure or financial harm.

Online betting is growing in popularity across Bangladesh, yet many people do not realise when entertainment turns into addiction. On this page, 1xbest provides the information and tools you need to stay aware and bet safely.

Remember: Betting is entertainment, not a source of income. Chasing losses by placing more bets is the biggest mistake you can make.

2. Our Core Principles

1xbest is deeply committed to responsible gaming. The following core principles are in place across our platform:

Age Verification: Anyone under 18 is strictly prohibited from using the platform.
Voluntary Limit Setting: You can set your own deposit, stake, or session limits at any time.
Benefits of Self-Exclusion: Your account can be temporarily or permanently closed at any time if needed.
Transparent Information: Providing accurate information on game odds, RTP, and risk levels.
Trained Support: Our support team is trained to assist with addiction-related concerns.
No pressure: Users are never pressured or incentivized to bet more.

3. Signs of a Problem

Gaming addiction develops gradually — often without you realizing it. Watch out for these warning signs:

Financial Signs

Betting More Than You Can Afford
Betting to chase losses
Borrowing money to bet
Unable to Pay Bills

Behavioural Signs

Unable to stop betting
Hiding from family or friends
Neglecting Work or Studies
Feeling restless when unable to play

Psychological Signs

Excessive Anger or Frustration After a Loss
Thinking about betting all day
Never feeling satisfied, even after a win
Unable to Enjoy Yourself Without Betting

Social Signs

Growing distant from family
Losing touch with friends
Avoiding social events
Strained relationships

If you recognize two or more of the above signs, seek help right away. It's not a weakness — it's a sign of self-awareness.

4. Check Yourself

Answer the following questions honestly. If you answer "Yes" to 3 or more, you may need support.

1

Have you ever spent more time or money on betting than you planned?

2

Have you placed bets trying to win back money you've lost?

3

Have you tried to stop betting but failed?

4

Have you hidden your betting activity from family or friends?

5

Has betting caused you to neglect work, studies, or family responsibilities?

6

Have you borrowed money or dipped into your savings to fund betting?

7

Do you feel restless or irritable when you are unable to play?

3 or more "Yes" answers means it's time to take action. Reach out to our support team or set limits on your account.

5. Protection Tools

1xbest offers several effective protection tools for users. They are completely free and available to use at any time.

Deposit Limit

Set a daily, weekly, or monthly deposit cap. Once the limit is reached, no further deposits can be made.

Loss Limit

Once you reach a set loss limit, betting stops automatically. This is the most effective way to keep your finances in check.

Session Time Limit

If you exceed your set playtime, the platform will alert you and give you the option to log out.

Cooling-Off Period

Temporarily pause your account for 1 to 30 days. No betting activity will be possible during this time.

Self-Exclusion

Close your account long-term (6 months to 5 years) or permanently. Reopening is not possible during this period.

Reality Check

Your total play time and spending will be shown to you at regular intervals. Stay informed.

6. How to Use the Tools

These protection tools are very easy to use. Here is a step-by-step guide:

1

Log In to Your Account

Log in to your 1xbest account with your registered email and password.

2

Go to Account Settings

Click on the profile icon and look for the "Account Settings" or "Responsible Gaming" option.

3

Choose Your Preferred Tool

Choose what works for you — deposit limit, session limit, cooling-off period, or self-exclusion.

4

Set Limits

Set a specific amount or time period to confirm. Some changes take effect immediately.

5

Contact Support

For any concerns or to request self-exclusion, contact us directly via support chat. Help is available 24/7.

7. Safe Betting Tips

Build a few simple habits to support responsible gaming:

Set a budget before you start betting
Only spend what you can afford to lose
Never bet on impulse
Avoid betting under the influence of alcohol or when under emotional stress
Take Regular Breaks

Accept losses as a normal part of the game
Don't bet everything back when you win
Review your betting history regularly
Spend Time with Family and Friends
Develop hobbies outside of betting

Sample Budget Plan

Entertainment Budget Share 10% Maximum

Spend no more than 10% of your monthly income on entertainment betting.

Daily Session Time Maximum 1 hour

Betting sessions longer than 1 hour a day are not healthy.

Weekly Break Day At Least 2 Days

Take a break from betting at least 2 days a week.

8. Protection of Minors

1xbest strictly prohibits anyone under 18 from using the platform. Our measures to protect minors include:

Age verification is mandatory during registration.
Identity is verified through the KYC process.
Suspicious accounts are suspended immediately.
The use of parental control software is strongly recommended.

If you become aware of a minor using 1xbest, please notify us immediately at support@1xbest.onl. We will take prompt action.

A note for parents — use site-blocking tools on your child's devices and have an open conversation about online gaming.

9. Where to Get Help

If you or someone you know is struggling with gaming addiction, don't hesitate to reach out. Our support team is always ready:

Live Chat Support

24 hours a day, 7 days a week — get help via chat anytime

Email Support

support@1xbest.onl — response within 48 hours

Confidential Counseling

Get professional advice in complete confidence

Asking for help doesn't mean you're weak — it means you're self-aware and courageous. The sooner you seek help, the sooner you can get back to living normally.

1xbest Responsible Gaming – Bet Safely, Every Time

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